Prism Support and Upgrades  Prism Consultancy and Training

Support and Upgrades

Product Support Includes:

• Telephone Technical Support

• E-mail Technical Support

• Full Provision of Product Version Upgrades

• Full Provision of Product Minor Updates

• Full Provision of Product Major Upgrades

• New Boundary's Support Forum

• Online Knowledge Base

Prism Consultancy and Training Services

Although all organisations will find our Prism Product Range intuitive and simple to use we sometimes find that clients require an in depth Technical / Administrators view or require additional resources during the initial implementation of the new product, therefore NetWorld UK's Professional Services Team offers a range of bespoke consultancy days and training courses for the Prism Suite, Prism Deploy, Prism Asset Manager and Policy Commander Software Solutions.

These days/courses cover all aspects of product implementation and administrator training on the Prism Product Range and are usually conducted at our customers site, unless otherwise agreed

Topics Covered Include:

• Installation

• Implementation

• Desktop Configuration Management

• Patch Management

• Package Creation

• Package Deployment

• Asset/Inventory Management

• Licence Compliance and Remediation

• Working with screens and views

• Reporting

• Alerting

• Best Practices

All topics covered are fully documented for later use or review.

Please contact us if you would like further information regarding Prism Product Consultancy/Training on professionalservices@networlduk.com